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The Henry Stewart One-Day Briefing

For Corporate Real Estate and Facilities Executives & Managers
Property Risk,
Business Continuity and Disaster Recovery
Planning

Updating your Plans

Chair

David Wilson
Vice President, IFMA UK Secretary,
European IFMA Board;
Director of Consultancy
Mace Macro

 

Speakers

Jim Burtles, FBCI
Principal
Total Continuity

Julia Graham
Group Risk Manager
Royal & Sun Alliance

Colin Gordon
Managing Director and Principal Consultant
Bydand Consultancy Ltd

Allen Johnson
Principal Consultant and CEO
Daystar Continuity Services

Mike Liddle
Managing Director,
Business and Facilities;
President,
European IFMA

Stuart Lowden
Director
Wilson James

Lisa Meeks
Deputy Regional Security Officer
US Embassy

Ron Mobed
Global Business Development Manager
Schlumberger Business Continuity Services Ltd

Tom Pine
Associate Consultant
Visor Consultants

Peter Power
Managing Director
Visor Consultants Ltd

Ray Robinson
Technical Consultant to the Commercial Property Practice Group
Aon Ltd

Joe Sumners
Associate Director
Arup

 

LATEST THINKING ON RISK ASSESSMENT

  • State of the insurance market
  • Current trends in risk
  • Reducing the cost of cover
  • Presenting risks to underwriters
  • The measurement of risk
  • Business interruption insurance, the pitfalls and the intention

Ray Robinson, Technical Consultant to the Commercial Property Practice Group, Aon Ltd

 

PHYSICAL SECURITY – THE BUILDING AND ITS SURROUNDINGS

  • Defining what security measures are appropriate for your business
    - conventional threats
    - disaster recovery
  • Making best use of the new technologies
  • The key role of security personnel in
    - prevention
    - response
  • The Private Security Act 2001 and its impact on service quality and costs
  • Employee and contractor screening
  • The value of a security culture and internal procedures
  • Displacement, passing the problem on

Stuart Lowden, Director, Wilson James

 

CASE STUDY: RSA ROYAL SUN ALLIANCE – HOW TO COORDINATE EMERGENCY
RESPONSE ACROSS MULTI-SITE AND INTERNATIONAL OPERATIONS

  • International time-zone continuity management
  • Setting the international context
  • Global issues - local solutions
  • Key issues including:
    - media
    - technology
    - outsourcing/offshoring
  • International response in action
  • Common threads and lessons

Julia Graham, Group Risk Manager,
Royal & Sun Alliance

 

CASE STUDY: LEARNING FROM AMERICA

  • What has been the impact of the past two years on security
  • Security issues in the work place
  • Facilities frauds
  • Keeping Americans abroad informed of potential threats

Lisa Meeks, Deputy Regional Security Officer,
US Embassy

 

BACK UP/RELOCATION SPACE - NEED FOR FACILITIES AND CRE EXECUTIVES TO UNDERSTAND WHAT OPERATIONAL FACILITIES MEAN
Need to review existing outsource service contracts for FM service provision (your disaster is their disaster). Lessons from other sectors including pharmaceuticals and telecoms.
Issues concerning:

  • Mail rooms
  • Receptions
  • Customer facing areas
  • Supporting business processing operations
  • Media facilities

Ron Mobed, Global Business Development Manager, Schlumberger Business Continuity Services Ltd

 

THE CBRN (CHEMICAL, BIOLOGICAL, RADIOLOGICAL, NUCLEAR) HAZARD

  • Scaremongering? CBRN in perspective
  • The “New Terrorism” and the CBRN Hazard
  • Systems attacks
  • Building threats
  • What can businesses do?

Tom Pine, Associate Consultant, Visor Consultants

 

TESTING, EVALUATING AND IMPROVING YOUR EMERGENCY RESPONSE PLANS INCLUDING LIAISON WITH FIRST RESPONDERS AND EMERGENCY SERVICES

  • Test planning
  • Test practice
  • Information back-up including off site data centres
  • Staff information tools
  • Special training
  • How to deal with the emergency services

Mike Liddle, Managing Director,
Business and Facilities;
President, European IFMA

 

CRISIS MANAGEMENT AND COMMUNICATIONS LESSONS FROM THE PAST: IDEAS FOR THE FUTURE

  • Understanding crises and how they can be prevented from becoming disasters
    - An analysis of recurring features
    - Identifying causes
  • Protecting and enhancing Reputation, Image and Brand
    - Responding proactively
    - Moving all this out of the box marked ‘grudge’ purchase
  • Testing and exercising - the value of preparing in advance
    - Rehearsing in advance rather than realising problems too late
    - Carrying out your own test, using good examples
  • The role of Facilities in preventing chaos in a crisis
    - How to adopt, adapt and implement the true rule of an FM
    - Why FMs are often able to think at the speed of the crisis as opposed to the speed of the organisation

Peter Power, Managing Director,
Visor Consultants Ltd

 

COST-EFFECTIVE BUSINESS CONTINUITY PLANNING

  • Understanding the main objective
  • Budgetary issues – DRS, PR, Consultants, and Internal Resources
  • Traditional approaches and associated costs
  • Comparing and cutting costs
  • Timeline from Zero to Hero
  • Budgeting for post-incident recovery costs

Allen Johnson, Principal Consultant and CEO, Daystar Continuity Services

 

CASE STUDY – UTILITY LOSS IN LONDON

  • What happened in London?
  • What is happening with electricity supplies across UK?
  • What are the biggest threats to the supply?
  • What can corporate customers do to protect themselves?

Joe Sumners, Associate Director, Arup

 

VOICE AND DATA NETWORK RESILIENCE AND RECOVERY

  • The effect on the integrated workplace
  • Use of Mobiles
  • Reliability of networks – sustainability of services in US after “brown out”
  • Role of Facilities in network recovery

Colin Gordon, Managing Director and Principal Consultant, Bydand Consultancy Ltd

 

REVISITING EVACUATION PLANS

  • The lessons of recent years
  • The current threats and practical responses
  • CBRN considerations - pre-evacuation or invacuation?
  • Tests, drills and practice scenarios
  • Making the critical decisions
  • The warning and decision making process

Jim Burtles, FBCI, Principal, Total Continuity