The Seventh Henry Stewart Conference on
Recruiting, Retaining and Training Volunteers

Latest and Best Practice in Developing the
Professional Management of Volunteers

A detailed, practical, one-day briefing on the latest thinking on how to develop a sustainable strategy for recruiting the right volunteers – volunteers that are effective in meeting your organisation’s needs and objectives. How to retain those volunteers you want to keep and how to manage, develop and motivate all your volunteers to ensure all your goals are achieved – be they fundraising targets, service provision or operational efficiency.

This briefing will also provide up-to-date guidance on the many legal and practical issues that impact on the efforts of professionals working with volunteers.

Matters covered include:
• The future of volunteering: new strategies and techniques
• Legal update
• Professionalism
• Volunteering needs analysis
• How to recruit the right volunteers
• Latest thinking on retention
• Best practice in training and development
• How to handle problem situations and problem people
• Online volunteering and other trends
• Engaging corporate involvement
• The potential of collaboration and exchange
• Current hot topics for fundraisers and for service volunteer managers

An essential briefing for all those responsible for recruiting, motivating and training volunteers, including heads of volunteer support and development, volunteer managers and co-ordinators, programme development managers and co-ordinators, fundraising directors and managers, fundraising and publicity development managers, regional fundraisers, operations managers, human resource and training managers, heads of communication and publicity, internal communication managers, consultants and advisors.

Full documentation will be provided and adequate time set aside for questions, plus time for discussion and networking.

Thursday, 20 January 2005
Strand Palace Hotel, London WC2