What would you do? Managing a metro network during mass crowd events

Andy Barr, Network Coordination Manager, London Underground, Raymond Lau, Nelson Ng, Enterprise Risk Manager, Hong Kong MTR, Marco Antônio da Silva, Operational Security Coordinator, Marcia Baptista, Quality and Management Coordinator, Vinícius Floriano Oliveira, Quality Analyst, Metro Rio, Rio de Janeiro, Maria Beatriz Barbosa, Chief, Customer Relationship Department, Estela Batistini, Analyst for Operational Process Management, Public Communications, Nancy de Toledo Ramos, Analyst for Operational Process Management Strategies, Metro of São Paulo

Abstract
Major public events, such as sporting events, carnivals and festivals, are common occurrences in urban and city environments. They are characterised by the mass movement of people in relatively small areas, far in excess of normal daily activity. This section reviews how different metro systems across the globe respond to such peaks of activity, ensuring that people are moved swiftly, efficiently and safely. To this end, representatives from four major public metro systems (London, Hong Kong, Rio de Janeiro and São Paulo) describe how their respective metro systems respond to the capacity demands of a major annual event.

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