Card and mobile payment opportunities: A framework to consider potential winners and losers and a snapshot of the future payments landscape in Africa

Graeme Holmes, Head of Consumer Cards, Nedbank

Abstract
This article introduces a framework for evaluating consumer payments opportunities. It looks at the drivers of change in the way consumers pay and the enablers of change in the way consumers pay. The cornerstones of the payments industry and fundamental change in consumer behaviour are also described. The article discusses the ‘Big 5’ game changing payments innovations of the past 50 years in South Africa, and goes on to suggest how the framework could be used to make a prediction about the future of consumer payments in Africa.

Keywords
mobile, cards, cash, payments, consumers, Africa

Graeme Holmes has been with Nedbank for five years as Head of Consumer Cards. The portfolio includes Nedbank, American Express, SAA Voyager, the highly acclaimed Nedbank Greenbacks Credit Card, debit cards, prepaid cards and a range of white label credit cards. He has been in the payments industry for 12 years in various line management, specialist payment strategy and business development roles. He is passionate about the payments industry and the profound impact that it has on the efficient functioning of an economy. He previously worked at Standard Bank, First National Bank and Deloitte, where he qualified as a Chartered Accountant.

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